FAQ
( Frequently Asked Questions )

1. What is your minimum order?

2. How do i get a quote?

3. How do I place an order and what types of files do you accept?

4. What is the minimum and maximum sizes?

5. How can i choose the colour?

6. Can you produce an actual sample first? Will I be able to approve my art before my Labels are produced?

7. Can I cancel after sampling? Any fees and charges involved?

8. How much is the Delivery Fees?

9. How can I pay?

10. What if I do not receive my order on time?

1. What is your minimum order?

Woven Labels - 250pcs
Swing Tags - 500pcs
Swing Clips - 1000pcs
Printed Labels - 500pcs
Stickers - 500sheets
Woven Patches - 500pcs
Specialty Tags - 1000pcs
Other - please email us

2. How do i get a quote?

Please visit our quote page and fill out the form, we shall get back to you within 24 hours. (mon-fri)

3. How do I place an order and what types of files do you accept?

Simply email us your finished designs / artworks with the final sizes and quantities to info@retailpak.com.au

File types that we accept: .pdf / .eps / .ai

Image files ( .jpeg / .gif / .tiff / .png ) resolution have to be at least 300 dpi

4. What is the minimum and maximum sizes?

Standard Woven Label sizes (not exceeding 4cm X 7cm), extra cost will be incurred for bigger sizes.
Standard Swing Tag sizes (not exceeding 5cm X 10cm), extra cost will be incurred for bigger sizes.

There is actually no set guidelines for the sizes, as soon as we receive your design / artwork with your ideal sizes. We shall be able to guide you through it.

5. How can i choose the colour?

Standard Woven Label sizes (not exceeding 4cm X 7cm), extra cost will be incurred for bigger sizes.
Standard Swing Tag sizes (not exceeding 5cm X 1

efined by local law. If such data is incorrect, we will correct that information at your request.